This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FAQ

The Product

Where are Mylle pools manufactured?

China

Where are Mylle pools designed?

Seattle, WA, USA

What are Mylle pools made of?

Heavyweight vinyl

Why vinyl?

See our About page for material information

How many gallons does it hold?

100 gallons

How many people can it hold?

2 adults comfortably, but we’ve seen more [Exhibit A. Exhibit B.]

Is the bottom padded?

No. Padded bottoms are much less durable, and we design our pool to be the most durable possible so that it will last longer.

Can I order a replacement envelope?

The envelopes are used for packaging our pools, but we do not offer them as an individual purchase at this time.

Why are Mylle pools more expensive than what I see at a big box store?

We are quite likely the smallest inflatable company in the market. All of our pools are manufactured small batch. Often the pools you find in the $30 range are manufactured by the millions. We also only produce with phthalate-free, BPA-free, lead free vinyl in factories with proven safe and responsible working conditions, and that is just more expensive to do.

The Company

How do you say Mylle?

Mile

Do you have any promo codes?

No. We are a very small company, so we cannot afford discounts and sales at this time.

Do you know that x, y, & z have knocked you off?

Yes. It’s upsetting and unsettling. But we’ll take it as a compliment, because the best designers are always knocked off. People weren’t sure that chic inflatable pools would be a viable market, but we’ve inspired an entire industry shift. If Eero Saarinen can deal with his iconic table being replicated by everyone from IKEA to RH, we can deal with some watered down interpretation of our design.

Will you be expanding the collection?

Yes. We are currently working on new products. Sign up for our newsletter to stay in the know.

Are you owned by a larger corporation?

No. Mylle is 100% bootstrapped by its founder, Kris Myllenbeck.

Why do you always sell out?

We believe in small production and not over-manufacturing, which is a leading cause of waste. We don’t want to produce more than our customers need or produce too much and promote over-consumption. But sometimes that means we under produce. We are still finding the right inventory balance that aligns with our goal of responsibly producing.

Sustainability

How is your pool packaged?

In a re-usable, waterproof clutch (tip: great for wet swimsuits). There is no additional plastic film bagging, like you see with most other brands. There is also no additional retail packaging - all in-store labeling needs are met with stickers, so there are no unnecessary and wasteful packaging layers. Customer orders are shipped in 100% recyclable undyed, kraft boxes printed with soy ink. Inside, the pool is wrapped in 100% recyclable paper and includes 100% recyclable paper instruction cards.

Why do you focus on packaging impact?

There are many ways companies should address sustainability above and beyond their product. Especially in the heavy impact use-case of packaging. So we make sure that all packaging can be easily recycled.

How is your material sustainable?

Vinyl isn’t inherently sustainable, and any company telling you that it is is greenwashing. However, there is so much room for improvement in how people make responsible and sustainable choices around plastic consumption. This is why our pools are made with heavyweight vinyl, so they are stronger and last longer. When a vinyl pool is treated as a long-term piece of furniture instead of a disposable seasonal accessory, we are actively reducing the material waste in this industry. We don’t actually want repeat customers. Please care for your pool, and patch any punctures that crop up over the years - they are badges of honor. Thank you for not being wasteful.

What can I do with a Mylle pool I no longer want?

Please reach out to us at hello@mylleshop.com and we will provide you a free shipping label to send the pool back for our upcycling program.  We are committed to keeping our vinyl out of landfills and giving it a second life. 

Orders. Shipping. Returns.

Can I cancel my order once it is placed?

No. Sorry.

How quickly are orders processed?

Within 2 business days.

What shipping carrier do you use?

UPS.

Where are orders shipped from?

Las Vegas, NV

Where do you ship?

United States.

What if I want to order abroad?

Please see our Stockists page to find a retailer that ships to your country.

What can be done about a damaged/missing package?

Please reach out directly to UPS to file an insurance claim. Once approved, they will mail you a check for the cost of the pool. 

Do you offer local pickups in Seattle?

No. All orders are processed and shipped via UPS.

What is you return policy?

Please see our Shipping & Returns page.

Care & Setup

How do I inflate my pool?

Please see our Inflation instructions.

Why is the valve so big?

It makes inflation and deflation very quick - under 2 minutes if using a pump.

Why are there two closures on the valve?

The black stopper is a one-way-air-escape valve. This means you can inflate the pool without losing any air before you close the final valve stopper. Unplug the black stopper for quick deflation.

How do I get my pool perfectly round?

Follow the steps in our Inflation page. But note that it may not be perfectly round upon first inflation because it is made of heavyweight vinyl. This is so it withstands stretching from water weight and warm sun, and will round out upon first use. Do not over-inflate to get wrinkles out.

How can I clean my pool?

Dishsoap, a rag and clean water.

Where is best to set up my pool?

On a flat surface free of debris and edges that could puncture the pool. Use a mat underneath for padding if not used in grass.

Should I leave my pool inflated and filled with water?

No. You should always drain your pool when not in use to ensure children do not enter unsupervised. Standing water gets dirty, so emptying will help keep your pool clean and last longer. And lastly, raccoons and other animals sneak into yards to use and scratch up pools overnight, so by storing your pool deflated you eliminate that risk.

Can I set my pool up on a deck?

Make sure that your deck can handle the weight of the water. Max fill is 100 gallons, which weighs 834 lbs.

How should I drain my pool?

Always use the drain. Trying to flip the pool over to pour out the water can result in tearing because the weight of the water will stretch the seams.

Punctures

I've punctured my pool, what should I do?

Patch it - don't replace it! Each pool comes with a small patch kit with instructions.

I lost the repair patch included in my pool.

If you have lost it, you can order clear patches online, like these. Or clear gorilla tape.

My pool is leaking, but I can't find the hole - help!

First, check that the secondary inflation valve (the black part) has been pushed in evenly. If it goes in at an angle, this will push on the airlock and air will slowly leak out. If the valve is closed correctly, and the pool is still leaking you can find the leak by mixing water and detergent and spraying or rubbing it on the suspected area. Small bubbles will come from the source of the leak. Then, just wipe clean, wait for it to dry, and patch the punctured area.

A raccoon attacked my pool, help!

A roll of clear Gorilla tape works to patch inflatables and will serve you much better than small patches in the event an animal scratches long tears across the pool.

Partners

Can I place a wholesale order?

Please email us at wholesale@mylleshop.com to tell us about your shop and request line sheets.

I'm an artist - are you looking for design collaborators?

Not at the moment, but please let us know if you are interested by emailing us at press@mylleshop.com. We value our connection to the art and design world and would love to do more artist collaborations in the future so let's get the conversation started.

I'm an interior designer, can I get industry pricing for a large order?

Please email wholesale@mylleshop.com with more information about your need. Industry pricing is given on a per person/project basis.

I work for a hotel, event company, etc - can I get wholesale pricing for a large order?

Please email wholesale@mylleshop.com with more information about your need. Wholesale pricing is given on a case by case basis.

I'm an influencer - can we collab?

Possibly. We are a small company and cannot support many collaborations. However we love to hear from you and every now and then the stars align. Send an email to press@mylleshop.com and tell us a little about yourself and what you have in mind.

Do you have an affiliate program?

No.

Press & Media

Can I get a press deck?

Yes of course! Please email press@mylleshop.com with details about your project and request our press materials.

Can I borrow a press sample?

Press samples are sent as available - please email press@mylleshop.com with details about your project, including dates needed, address, and designs requested.

Cart

No more products available for purchase

Your cart is currently empty.