FAQ

China

Seattle, WA, USA

Heavyweight vinyl

See our About page for material information

100 gallons

2 adults comfortably, but we’ve seen more [Exhibit A. Exhibit B.]

No. Padded bottoms are much less durable, and we design our pool to be the most durable possible so that it will last longer.

The envelopes are used for packaging our pools, but we do not offer them as an individual purchase at this time.

We are quite likely the smallest inflatable company in the market. All of our pools are manufactured small batch. Often the pools you find in the $30 range are manufactured by the millions. We also only produce with phthalate-free, BPA-free, lead free vinyl in factories with proven safe and responsible working conditions, and that is just more expensive to do.

Mile

No. We are a very small company, so we cannot afford discounts and sales at this time.

Yes. It’s upsetting and unsettling. But we’ll take it as a compliment, because the best designers are always knocked off. People weren’t sure that chic inflatable pools would be a viable market, but we’ve inspired an entire industry shift. If Eero Saarinen can deal with his iconic table being replicated by everyone from IKEA to RH, we can deal with some watered down interpretation of our design.

Yes. We are currently working on new products. Sign up for our newsletter to stay in the know.

No. Mylle is 100% bootstrapped by its founder, Kris Myllenbeck.

We believe in small production and not over-manufacturing, which is a leading cause of waste. We don’t want to produce more than our customers need or produce too much and promote over-consumption. But sometimes that means we under produce. We are still finding the right inventory balance that aligns with our goal of responsibly producing.

In a re-usable, waterproof clutch (tip: great for wet swimsuits). There is no additional plastic film bagging, like you see with most other brands. There is also no additional retail packaging - all in-store labeling needs are met with stickers, so there are no unnecessary and wasteful packaging layers. Customer orders are shipped in 100% recyclable undyed, kraft boxes printed with soy ink. Inside, the pool is wrapped in 100% recyclable paper and includes 100% recyclable paper instruction cards.

There are many ways companies should address sustainability above and beyond their product. Especially in the heavy impact use-case of packaging. So we make sure that all packaging can be easily recycled.

Vinyl isn’t inherently sustainable, and any company telling you that it is is greenwashing. However, there is so much room for improvement in how people make responsible and sustainable choices around plastic consumption. This is why our pools are made with heavyweight vinyl, so they are stronger and last longer. When a vinyl pool is treated as a long-term piece of furniture instead of a disposable seasonal accessory, we are actively reducing the material waste in this industry. We don’t actually want repeat customers. Please care for your pool, and patch any punctures that crop up over the years - they are badges of honor. Thank you for not being wasteful.

Please reach out to us at hello@mylleshop.com and we will provide you a free shipping label to send the pool back for our upcycling program.  We are committed to keeping our vinyl out of landfills and giving it a second life. 

No. Sorry.

Within 2 business days.

UPS, FedEx, & USPS.

Las Vegas, NV

United States.

Please see our Stockists page to find a retailer that ships to your country.

Please reach out directly to the carrier to file an insurance claim. Once approved, they will mail you a check for the cost of the pool. 

No. All orders are processed and shipped via UPS.

Please see our Shipping & Returns page.

Please see our Inflation instructions.

It makes inflation and deflation very quick - under 2 minutes if using a pump.

The black stopper is a one-way-air-escape valve. This means you can inflate the pool without losing any air before you close the final valve stopper. Unplug the black stopper for quick deflation.

Follow the steps in our Inflation page. But note that it may not be perfectly round upon first inflation because it is made of heavyweight vinyl. This is so it withstands stretching from water weight and warm sun, and will round out upon first use. Do not over-inflate to get wrinkles out.

Dishsoap, a rag and clean water.

On a flat surface free of debris and edges that could puncture the pool. Use a mat underneath for padding if not used in grass.

No. You should always drain your pool when not in use to ensure children do not enter unsupervised. Standing water gets dirty, so emptying will help keep your pool clean and last longer. And lastly, raccoons and other animals sneak into yards to use and scratch up pools overnight, so by storing your pool deflated you eliminate that risk.

Make sure that your deck can handle the weight of the water. Max fill is 100 gallons, which weighs 834 lbs.

Always use the drain. Trying to flip the pool over to pour out the water can result in tearing because the weight of the water will stretch the seams.

Patch it - don't replace it! Each pool comes with a small patch kit with instructions.

If you have lost it, you can order clear patches online, like these. Or clear gorilla tape.

First, check that the secondary inflation valve (the black part) has been pushed in evenly. If it goes in at an angle, this will push on the airlock and air will slowly leak out. If the valve is closed correctly, and the pool is still leaking you can find the leak by mixing water and detergent and spraying or rubbing it on the suspected area. Small bubbles will come from the source of the leak. Then, just wipe clean, wait for it to dry, and patch the punctured area.

A roll of clear Gorilla tape works to patch inflatables and will serve you much better than small patches in the event an animal scratches long tears across the pool.

Please email us at wholesale@mylleshop.com to tell us about your shop and request line sheets.

Not at the moment, but please let us know if you are interested by emailing us at press@mylleshop.com. We value our connection to the art and design world and would love to do more artist collaborations in the future so let's get the conversation started.

Please email wholesale@mylleshop.com with more information about your need. Industry pricing is given on a per person/project basis.

Please email wholesale@mylleshop.com with more information about your need. Wholesale pricing is given on a case by case basis.

Possibly. We are a small company and cannot support many collaborations. However we love to hear from you and every now and then the stars align. Send an email to press@mylleshop.com and tell us a little about yourself and what you have in mind.

No.

Yes of course! Please email press@mylleshop.com with details about your project and request our press materials.

Press samples are sent as available - please email press@mylleshop.com with details about your project, including dates needed, address, and designs requested.