Shipping & Returns
UNITED STATES SHIPPING
All orders are processed within 2 business days.
We offer a flat shipping rate of $10 on all orders.
Tracking is emailed once the order has been shipped.
All packages are sent via UPS.
We cannot ship to P.O. boxes.
Time in transit (excluding holidays & weekends):
Standard: 1-6 business days
2 Day: 2 business days, by EOD
Overnight: 1 business day, by EOD.
*Please note that time in transit estimates do not include processing time. Time in transit begins once the package is picked up by the carrier.
Mylle is not responsible for lost and late packages. Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. We insure our UPS shipments, so please reach out directly to them if your package has been lost, damaged, or stolen in transit. They will issue you a check for reimbursement.
It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery.
We cannot update shipping addresses once the order is placed.
Mylle does not ship directly to international customers, so check our Stockists page for international retailers that can ship to your location.
Warranty defect replacements are honored within 20 days of receipt. Please email us at firstname.lastname@example.org immediately with your order number and a picture to explain the issue and initiate the exchange.
Pools that are unused and unopened from their envelope are accepted to return within 30 days. Please email email@example.com to alert us that you'll be sending the pool back and a refund minus $20 for the cost of shipping & restocking will be processed when we receive it.